Difference between revisions of "Resume"
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<u><big>Nexcess .NET LLC</big></u><br> | <u><big>Nexcess .NET LLC</big></u><br> | ||
− | '''Level 2 Linux Support'''<br> | + | '''Level 2 Linux Support/Tier 2 Support Analyst'''<br> |
July 2013 - Present<br> | July 2013 - Present<br> | ||
* Provided advanced troubleshooting for server issues | * Provided advanced troubleshooting for server issues |
Revision as of 00:19, 23 April 2014
Contents
Resume
Brian S. Nelson
Clinton Township, MI 48035
Email: [email protected]
Telephone: 586-207-7701
QUALIFICATIONS SUMMARY
A highly creative, goal oriented with solid server /web development experience. Demonstrated experience in HTML, DHTML, CSS, PHP, MySql, Apache, DNS and other Internet technologies. Highly organized with the ability to manage multiple projects and meet deadlines. A strong work ethic combined with a commitment to excellence in all projects undertaken. A team player and works effectively with others.
AREAS OF STRENGTH
Website Design – Website Administration - Linux Server Administrator - System Administration – Search Engine Optimization - Customer Service
EDUCATION
Northwood University – Midland, MI
Bachelor of Business Administration
Dual Major: Management Information Systems and Management
Graduated May 2003
EXPERIENCE
Nexcess .NET LLC
Level 2 Linux Support/Tier 2 Support Analyst
July 2013 - Present
- Provided advanced troubleshooting for server issues
- Optimizing server environments for web applications.
- Diagnosing and resolving IP email blacklisting issues
- Audited hacked accounts to prevent the hack from recurring
- Resolved issues/installed redis, memcached, sphinx and varnish
- Advanced troubleshooting on CMS platforms (Magento,Wordpress,Joomla and Expression Engine)
- Stress test web sites for high availability(siege/ab testing)
- Working with clients to resolve issues via phone and ticket system
- Write and maintain internal documentation for training purposes
- Assisting with training for new technicians.
- Diagnosing mysql errors and performance issues (locks,deadlocks)
- Diagnosing/Addressing PCI compliance Issues
Level 1 Linux Support
Oct 2012 - July 2013
- Provided daily support to over 10,000+ clients via phone and ticket system
- Performed Website Backups and Restores from Backup Server to Live Server
- Monitored thousands of Centos web servers utilizing Apache/MySQL/PHP/PHP-FPM
- Familiarity with Linux Web hosting software (Apache httpd, FTP, SSH, MySQL, DNS)
- Experience with qmail and other parts of the djb suite (vpopmail,daemontools, djbdns, tcpserver, etc).
- Installing/upgrading web software with yum/pecl
Triple Crown Ventures LLC
System Administrator / PHP Web Developer / Database Administrator
Feb 2006 - Oct 2012
- Provided daily server maintenance on various applications
- Qmail Server, MySQL Server, LAMP Server / Varnish Caching Server, LNMP Servers, TinyDNS Server ,Centos / Debian
- Configured Barracuda Load Balancer / Application Firewall
- Designed and Setup Wordpress Blogs / Plugins
- Designed and Developed Email Templates that resulted in a 10-15% increase in click through rate
- Designed critical nightly backup system for website,email, and databases
- Optimized MySQL/Apache/Nginx services to provide peak performance
Peak Positions LLC
SEO Project Engineer
May 2005 - Nov 2005
- Provided Customers with monthly keyword rankings reports
- Gained expert knowledge of Organic SEO
- Developed content pages for various keywords to improve the overall rank on that keyword
- Designed Templates in FrontPage to be used for Content Pages
- Used HTML, DHTML, CSS, FrontPage, Photoshop daily
SKILLS
HTML, DHTML, Database Design, Knowledge of PHP, Cascading Style Sheets (CSS), Photoshop, Problem Solving, DNS/rDNS,SPF Records, FTP, SSH, Centos/Debian Administrator, Microsoft Office, Web Design/Development, Apache 2/MySQL, Search Engine Optimization, HTML Validation, Web Server Administration, Nginx, Varnish, Memcached, Postfix, Dovecot, Qmail